1. WHERE CAN I BUY THE BUS TICKET?

1. HOW MANY LUGGAGE CAN I CARRY WITH ME ON A JOURNEY?

According to general conditions for the transport the company Brioni Pula the passanger is able to take his hand lugagge to the bus. These are minor things that traveler should take care of himself. Passanger lugagge can also be carried for transport, up to two pieces of passanger lugagge, provided more if there is space in the bus and there is no load on the bus. The transport of passanger lugagge is charged according the official price list of the company Brioni, and the bus driver is obliged to dliver a lugagge bill for the same as proof of payment.   

Yes, the passenger is obliged to keep the bus ticket during the trip, and to show it on request of any authorized personal of Brioni Pula.   

The passanger´s task is to keep the ticket purchased at the Brioni Pula points of sale. If the ticket is lost, a new ticket must be purchased. Ticket purchased on line can always be reprinted if lost.   

The Brioni Pula company provides transportation and passangers are required to have a valid bus ticket. If the staff of Brioni Pula finds a passanger without a valid ticket, they will charge the passanger a fine in the amount of 100 Kn and the full price of the ticket for the route on wich he is traveling. 

The passengers who forgot something on the bus or found an item that someone forgot can contact us via this form formulary. We will answer as soon as possible. 

There are many advantages of online shopping, and we have outlined the following:

1. cheaper tickets - no station fee or seat reservation,

2. saving time and fuel,

3. it is possible to book a return ticket immediately by choosing a ticket with a planned return,

4. there are no queues,

5. internet sales are available 24 hours a day, 7 days a week,

6. it is safe because if you lose your ticket it stays in the system.

The owner of the card with which the ticket was purchased does not need to be the passenger. The passenger can also use someone else´s card to buy a ticket. When purchasing, in the "passenger data" it is necessary to enter the name of the person who will be traveling.  

When buying a return ticket with a fixed return at the time of ticket purchase, you immediately book the date and time of your return trip for FREE, both in the departure and return directions. In the case of a return ticket with an open return, the date and time are booked for FREE afterward.   

If the ticket purchased was not delivered, we kindly please you contact us on the e-mail: reklamacije@brioni.hr. You receive an answer as soon as possible

The most common problem with correct online payment in Croatia is correct 3D verification. Especially with users who normally pay with cards, but in foreign web shops, it often happens that they do not know which information they need to enter. Additional payment authentification has been needed in Croatia for payments via Mastercard, VISA, and Mastercard. Some older issued cards will be soon in a 3D secure system. To proceed with online payment, we kindly as users to contact their bank (card provider) by calling the help desk, or if a form for entering a 3D secure password appears, you can find out by clicking on "?" in the 3D interface. If you think that your problem is different, please feel free to contact us by e-mail: reklamacije@brioni.hr. You will receive an answer as soon as possible.    

Tickets purchased on www.brioni.hr do not need to be printed. Just show our driver your ticket on your cell phone so he can scan the QR code. 

According to the general conditions of Brioni, a passenger who has given up the trip has the right to return the ticket 2 hours before the start of the journey on domestic regular transport, 6 hours before the start of travel on international regular transport and no later than 48 hours before the start of travel in occasional transport. In that case, Brioni will, based on the attached travel ticket, refund the money paid for the ticket, reduced by 10% in the name of manipulative costs. If the passenger does not act in accordance with what is written, he loses the right to a refund of the transport fee in full. 

If a passenger requests a refund of the fee of an unused return ticket, until the validity of the return ticket, Brioni Pula will refund the difference of the amount corresponding to the return ticket price reduced by the full price of a one-way ticket without commercial benefits and handling fee. 

The Brioni Pula carrier has provided its passengers with discounts according to the category they belong to in commercial privileges. The best option is to buy a ticket online at www.brioni.hr because you do not have to pay bus station fees and reservation